Answer visitors' questions automatically, using the content of your own website.
The AI Chatbot is available on the Business plan only.
Setting it up
Go to Administration › AI Chatbot. There are four tabs, and one Save changes button at the top that saves them all.
1. Choose your AI provider
On the Settings tab, under Provider, choose Anthropic (Claude) or OpenAI, and paste in your API key from that provider. Each has a Get API key link.
Add a key for both and your chatbot switches over automatically if one has an outage, so your visitors won't notice. You pay your AI provider directly for usage; Limecube doesn't charge credits for the chatbot.
2. Teach it about your business
On the Chatbot pages tab, tell it which pages to read:
- Enter your site address and click Get links for training to add every page it finds, or
- Click Create new Page to add pages one at a time, picking one of your own pages or pasting an external address
Watch the 'Pages your chatbot reads' counter. There's a limit to how much it can hold. Anything over the limit is shown as Left out (over the limit) and won't be used, so remove pages you don't need so your most important ones are always covered.
3. Set the greeting and tone
Still on Settings:
- Chatbot Greeting: the first thing visitors see (defaults to 'Hi!')
- Additional Training: instructions on tone and focus. It comes with a sensible default; Restore original puts it back if you go too far.
4. Test it
A live chat window sits on the Settings tab as soon as your key is saved. Try real customer questions there before you switch it on.
5. Turn it on
Under Settings › Activate, switch Activate on. A chat button then appears in the bottom-right corner of every page.
Appearance
The Appearance tab sets:
- Accent colour: the popup heading and bot avatar
- User bubble colour: the visitor's messages
- Button icon: your own image for the floating button
- Floating button size: 32 to 120 pixels
Reading conversations
The Chatbot history tab lists every conversation, filterable by date and sortable newest or oldest. Click one to read the whole exchange.
This is the most useful part of the whole feature: it shows you what people actually ask, which tells you what's missing from your website.
Tips
- Retrain after you change your content. The chatbot doesn't notice edits by itself, so retrain the page you changed.
- Fewer, better pages beat everything. Your key pages trained properly work better than every page trained badly.
- It answers from your pages only, and says so when it doesn't know. If it's answering badly, the fix is usually clearer content on your site.
- When it uses specific pages it lists them as sources under its answer.
- It has no office hours and no hand-over to a human: it's on for everyone, all the time, once activated.
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