On this page:

  1. Your domain has expired or has DNS issues
  2. Google Cloud technical issues
  3. Limecube technical issues
  4. Subscription has expired

My website is down

If you experience downtime with your website, please read this before logging a support request. Your website can be down for several reasons:

  1. Your domain has expired.
  2. Google Cloud, where we are hosted, is experiencing technical issues.
  3. Limecube is experiencing technical issues.
  4. Your subscription has expired by more than 14 days.

We understand the importance of uptime and recommend waiting at least 10 minutes before taking any action. Most issues are quickly resolved, especially if related to Google Cloud or Limecube. Our monitoring tools alert us, and we aim for 99.99% uptime, equivalent to around 7-8 minutes of downtime per month.

We aim for 99.99% uptime during a month. This is equivalent to around 7-8 minutes of downtime.

Your domain has expired or has DNS issues

If your site is down, one common reason could be domain expiration or DNS issues. Here’s how to check:

  1. Purchased Domain Through Another Provider:
    • Verify your domain status and renew it if necessary by checking your account with your domain provider.
  2. Purchased Domain Through Limecube:
    • Visit the buying a domain page for instructions on checking and renewing your domain.

Additionally, DNS issues may cause downtime. Ensure your DNS settings are correctly configured and there are no issues with the DNS records.

Google Cloud

Limecube is hosted on Google Cloud, one of the top three web hosting platforms globally. Despite its reliability, Google Cloud occasionally experiences technical difficulties beyond our control, which can cause Limecube to go down. In some cases, we can address these issues, but at times we must wait for Google to resolve them.

Limecube technical issues

While we strive for complete uptime, technology is inherently imperfect and occasional issues causing downtime can occur. These issues are rare and can affect one or multiple websites.

We understand the stress and business impact of downtime. However, please wait at least 10 minutes before raising a support request. Our team is usually aware of downtime before anyone else and is actively working to resolve the issue. Responding to support requests can delay the resolution process, so your patience is appreciated.

Subscription has expired

If your subscription has expired, refer to this support article.

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