Limecube Shop

Setting up your shop

Properly setting up your shop is crucial for ensuring smooth operations and maximizing revenue. Here are the key steps:

1. Create Your Shop: Start by setting up the basic structure of your shop.
2. Add Products: List all the products you plan to sell.
3. Set Up Payment Details: Ensure your payment options are configured.
4. Create a Stripe Account: For credit card processing, a Stripe account is essential.
5. Set Up Shipping: Configure your shipping options to cover all necessary regions.
6. Order History: Set up an order history to capture all orders in one place for easy tracking and management.

Creating your shop

To start selling on Limecube, first, create your shop:

1. Open the pages menu on the top left admin bar.
2. Click the 'Add new' button at the bottom of the pages panel.
3. Click on the 'Shop' row.
4. Enter the name of the shop as you want it to appear in your main site navigation (e.g., 'Shop').

Now, you are ready to start adding products. If your site is not live, add your shop to the navigation menu by clicking the three dots next to 'Shop' on the pages panel and selecting 'Show on menu'.

This help video below shows you the steps above.

Payment settings

Payment options are through Stripe, one of the largest payment platforms in the world. See below on how to set your Stripe account up.

Available payment options

Stripe supports many payment methods such as:

1. Cards - Including Visa, Mastercard, AMEX and Diners, etc.
2. Wallets - Including Apple Pay, Google Pay, and PayPal (limited to Europe), etc.
3. Bank transfers
4. Bank debits
5. Buy now, pay later
6. And many more

Find the full list of supported payment methods here.

By default, the following will be enabled:

1. Cards
2. Apply Pay (mobile only)
3. Google Pay (mobile only)

To enable the other payment methods:

Once you logged into your Stripe dashboard, to change the supported payment methods, you can:

1. Click on the ‘Settings’ (Gear) icon in the top right corner, then click on ‘Settings’.
   
2. Under the ‘Payment’ tile, click on the link for ‘Payment methods’.
   
3. Switch on/off all the supported payment methods from this 'Payment methods' page.

Stripe Setup

Creating your account

To create a Stripe account, visit this link.

If you are creating an account for the first time, Stripe will generate your API keys for you automatically. These can be found either:

1. On your Dashboard after login, or
   
   
   
   
2. On your API keys page here.

Now you are done with this step, head down here.

Creating an extra API Key

The instructions below, are for where you already have a key in use, and need to create an extra one.

Create a restricted API key

Once you have created your Stripe account, visit the API keys page here.

A restricted API key only allows the level of access that you specify.

Test Key Creation

To create a restricted API key:

1. Open the API keys page.
2. You can create a restricted key from scratch or start by cloning an existing restricted key.
   1. To create a restricted key from scratch, click Create restricted key. In this case, the default value for all permissions is None.
   2. To clone an existing key, in the row for the key you want to clone, click the overflow menu (), then select Duplicate key…. In this case, the default value for each permission is its value in the cloned key.
3. In the Key name field, enter a name. If you cloned an existing key, the default name is the cloned key’s name.
   1. The only option you need to select on the table is 'Checkout Sessions'
   2. Click on 'Write'
      
4. Scroll down and click Create key.
5. Stripe sends a code to your phone or email address. (As with any email, it might not arrive immediately.) Get the code and enter it in the dialog. If the dialog doesn’t continue automatically, click Continue.
6. The dialog displays the new key value. Copy it by clicking it.
7. Save the key value. You can’t retrieve it later.
8. In the Add a note field, enter the location where you saved the key and click Done.

Live Key Creation

Follow the exact steps as provided above for generating a 'test key'.

Adding the Stripe keys into Limecube

Once you have generated your API keys, head over to your shop and place them into each of these 2 fields highlighted below.

Shipping

To set up shipping, go to the shipping tab. You have two options: local shipping zone or local and international shipping zone.

1. Local Shipping Zone: For shipping within your country or state.
2. Local and International Shipping Zone: For both local and international shipping.

Local Shipping Options:

• Standard Shipping: Enter the price for normal delivery times.
• Express Shipping: Set a price for faster delivery options.
• Free Shipping: Define a threshold for free shipping (e.g., orders over $100). This applies to the total product value, excluding shipping costs.

Shipping Selection:

• Choose the type of shipping you want to offer (standard, express, or free).
• For digital products, you may only need to select free shipping.

Country Field:

• When using local and international shipping zones, set your local shipping zone by selecting your country.

International Shipping Zones:

• In the first row, choose the country and set the price.
• A new row will appear to add more countries and their shipping prices.
• Edit or delete any entries as needed.
• Once finished, click 'Apply' to save changes.

This setup ensures that your shipping options are configured correctly for both local and international orders.

Note: We'll be continue adding new shipping methods in the near future.

Order history

Customer order history is provided through Google Sheets, offering several benefits:

• Increased Security: Google Sheets requires login access, ensuring customer data is kept secure with Google's top-tier security measures.
• Easy Reporting: The format allows for easy download, custom reporting, and CRM import.
• Email Notifications: Receive an email copy of each customer order.

Google Sheets is a mandatory feature to protect against loss of order information due to missed emails or accidental deletion.

Setting Up Google Sheets for Order History

To sync your order history with Google Sheets:

• Go to Shop Admin.
• Click 'Order History' in the left panel.
• Follow the instructions and click the link to approve access to Google Sheets.
• Authorise your Google account and click 'Continue'.
• After a few minutes, a link will appear on the Order History tab to view transactions in Google Sheets.

Your order history is now synced with Google Sheets for easy access and tracking.

Stripe History

To view payment details:

1. Go to Dashboard > Payments in your Stripe Dashboard.
2. View a list of recent payments, and filter or navigate to find specific records.
3. Click on an individual payment/transaction to see its details (excluding the full credit card number).

You can also see detailed individual transactions in your Stripe account. Learn more here..

Adding a product

1. Add Product: Click the 'Add Product' button at the top of the page.
2. Fill Out Details: Enter product title and description. Make them engaging to increase sales. Use the AI writer for help with descriptions.
3. Save Product: Click 'Apply' in the top right to save.
4. Cancel Changes: Click 'Cancel' in the top right to discard changes and return to the shop summary page.
5. Publish Product: Publish from the top left corner or the admin summary page.
6. Preview Product: Click 'Preview' in the top left to see how your product looks to buyers. You can preview even if the product is not published, as long as you're logged into the admin.

Description of each option:

Shop Dashboard

The shop dashboard provides a summary of all products added to the shop. Key functions include:

• Active Status Column: Toggle to publish/unpublish products instantly.
• Three Dots (Far Right Column):
  • Edit: Modify product details.
  • Preview: View the product as a customer.
  • Duplicate: Create an exact copy of the product for similar listings.
  • Publish/Unpublish: Make the product live or hide it.
  • Delete: Permanently remove the product (irreversible).

Categories

Categories help organize a range of products, making it easier for shoppers to find what they need.

Creating a Category:

1. In shop settings, click 'Categories' on the left side menu.
2. Click the 'Add category' button at the top of the page.
3. Fill out the category details as defined below.

By default, a category is not published when first created. To make your category available:

1. Select 'Publish' at the top of your category while editing it, or
2. On the category summary page, change the status to 'Publish' in the 'Active status' column by clicking and updating it.

Categories on your site navigation menu

To have your categories show on the top site navigation menu like the screenshot above, make sure your category is 'Published':

And under your product edit screen, you have applied your category.

Testing your shop

Testing is crucial when setting up your shop for the first time. Limecube allows you to use test credit card details in test mode to ensure everything works before going live. Test the following scenarios:

For all scenarios:

• Expiry month/year - any future dates
• Security code - any 3 digits

Adding a product feed to other pages

To add a shop feed to other pages:

1. Drag the 'Shop Feed' element to the desired location on the page.
2. Fill out the details in the feed options to ensure it displays correctly.

You can repeat this process on any page where you want the feed to appear.

Shop feed settings:

Refunds

Refunds are processed directly through your Stripe account. Click here to learn how.

Receipt sending

Limecube sends order emails to both the purchaser and the site admin. This does not constitute a valid tax invoice. To set up valid tax invoices, configure your Stripe account.

Automatically send receipts

• Enable automated receipts in your email receipt settings.
• Customise receipts as needed.

Automatically send paid invoices

• Enable email receipts for successful payments in Stripe.
• For one-time payments, select "Create an invoice PDF" when creating a Payment Link.
• Stripe sends an invoice summary with links to download the PDF and receipt to the customer’s email after payment.
  • Learn how to configure  your invoice template here.

Other important pages for the Shop

Terms and Conditions Page:

• Create a terms and conditions page for your website.
  • Learn how to create a new page here.
• Use the AI writer for a starting base, but customise it to fit your business specifics.

Examples:

Below are some examples you are free to use.

Shipping and Returns Information:

• Provide clear shipping and returns information.
• Include easily accessible contact information to build trust and encourage sales.

Examples:

Below are some examples you are free to use.

Payments and Security

Examples:

You are free to use this example below:

Placement:

• Typically added to the footer where most consumers will look for this information.

Note: Any terms and conditions provided should be considered a starting point and not legally binding. It is your responsibility to ensure the legalities of your terms and conditions on your site. Limecube is not responsible for any consequences resulting from the use of these examples. They are meant solely as a guide and starting point.

Coupons

Coupons are used to give discounts to customers purchasing from your store. Here's how to manage them:

1. Access Coupons:
   • Go to your Shop Admin.
   • On the left-hand side menu, select 'All Coupons' (last option).
2. Add a New Coupon:
   • Click the 'Add Coupon' button at the top of the page.
   • Enter your coupon code (e.g., "JulySpecial" or "Code20").
   • Select the type: percentage discount or fixed discount.
   • Enter the discount value (e.g., "10" for 10% off).
   • Set max redemptions for limited offers (e.g., first 10 customers get 10% off).
3. Manage Coupons:
   • Track and manage your coupons by clicking 'All Coupons' to see a list of your codes and their uses.

Note: Coupons only discount the product prices and do not apply to shipping costs.

Editing your shop

To manage your shop admin, there are two ways to access it:

1. Through the Page Editor:
   • Click 'Shop' in the admin area of the page editor to go to your shop summary page.
   • Hover over the product files and click the settings button to open the shop admin.
2. Through the Pages Menu:
   • Go to the pages menu and find 'Shop'.
   • Hover over the shop page, click the three dots, and select 'Edit'. This will open the shop admin where you can manage various aspects of your store.

How to delete your shop

To delete your shop:

1. Go to ‘Page Editor’ and open the pages menu
2. Hover over the shop page
3. Click on the 3 dots to the right, and you'll see 'Delete'
4. A Pop-up Warning: “Are You Sure” will appear. Select Ok.

This process is irreversible for your shop, however you can still recreate a new shop if you need.

Troubleshooting

1. Issue with Product Images Not Displaying:
   1. Ensure your image files are in a supported format (e.g., JPEG, PNG).
   2. Check that images are correctly uploaded and linked to the product.
2. Problem with Checkout Process:
   1. Verify that all required payment settings are correctly configured.
   2. Make sure your payment gateway (e.g., Stripe, PayPal) is properly connected and operational.
3. Why Do We Limit to 12 Photos per Product?:
   1. Optimal Number: Twelve photos should be more than enough to showcase a product. Users typically don't want to scroll through more than that.
   2. Best Photos: Limit to your best photos only to maintain a tidy and appealing page.
   3. Page Load Times: Too many images can slow down your page load times, impacting user experience.
4. Why Are My Products Not Showing in My Feed?:
   1. Product Status: Ensure your products are published. Go to your shop admin page and check the status column.
   2. Publishing Products: If products are not published, click the status label to switch it.
   3. Further Assistance: If all products are published and still not showing, contact support.

Tags: e-commerce, ecommerce, shop, sell online, deleting shop, delete shop, removing shop