Sub-page index

Trial Period
Invoices
Managing Your Profile
Payment Methods
Changing Plans
Subscription FAQs
Refund Policy
Closing your account

On this page:

  1. User info
  2. Password
  3. Account
  4. Plan Details
  5. Resetting your password
  6. Sharing account access

Managing Your Account

If you wish to make changes to your account details such as name, email address, password, on the top menu go to More > Profile > and follow the instructions below relating to each tab on the screen.

User info

More > Profile > 'User Info' tab to change:

Profile photo

  1. It also appears in the top right corner of your admin
  2. It also appears next to your author name on a blog post where the next option is activated.

Show on blog

  1. Where you have uploaded a photo, turning this feature on will allow your photo to show at the bottom of your blog post against your name.

First name and Last name

  1. Connected to invoices and any emails we send you.
  2. It also appears on your blog as the author

Email

  1. The email address is used for logging into your account, and any billing and other Limecube emails generated.

Site name

Usually your company name.

Login restricted IP

This is for increased security. There is field allowing you to place your own IP address, and to restrict anyone being able to login to your website where your login details unless they match the IP address. To find out what your IP address is, visit this site.

Important: This is not a suitable feature where you need to login from multiple locations, or where you have a home internet connection that has a dynamic IP address that changes. If you activate it and fall under one of these 2, then you will not be able to login to your site, and will require support from Limecube to fix it.

 Password

More > Profile > 'Password' to change your password.

When setting a password, it is strongly recommended to use a secure password which is a mix of upper and lowercase letters, numbers, and characters.

Please do not use names or date of birth as these become very easy for hackers to work out.

 Your account

More > Profile > 'Account' to delete your account.

This process is irreversible, so please only delete when you are complete sure.

Plan Details

More > Profile > 'Plan Details' to view:

  1. The plan you are on
  2. Your payment details
  3. A link to your invoices

Click here to learn about changing your plan.

Resetting your password

If you need help resetting your password to access your account, refer to this article here.

Sharing account access

At this time, we do not provide multi-access support to a site. The exception being when an approved agency is managing your site. This means if you wish for others to access your website, you will need to share your login details. Be very careful who you share site access with, and make sure you have a unique password. Also make sure you reset your password if you no longer wish the other person to have access to your site.

Can't find the answer you are looking for?

Try using searching below: