Sub-page index

Trial Period
Invoices
Managing Your Profile
Payment Methods
Changing Plans
Subscription FAQs
Refund Policy
Closing your account

On this page:

  1. User info
  2. Password
  3. Your Account
  4. Plan Details
  5. Resetting your password
  6. Sharing account access

Managing Your Account

If you wish to make changes to your account details such as name, email address, password, on the top menu go to More > Profile > and follow the instructions below relating to each tab on the screen.

User info

More > Profile > 'User Info' tab to change:

Profile photo:

  1. It also appears in the top right corner of your admin
  2. It also appears next to your author name on a blog post where the next option is activated.

Site name:

Usually your company name.

Show on blog:

  1. Where you have uploaded a photo, turning this feature on will allow your photo to show at the bottom of your blog post against your name.

First name and Last name:

  1. Connected to invoices and any emails we send you.
  2. It also appears on your blog as the author

Two-Factor Authentication (2FA)

2FA is a recommended extra layer of security to reduce the risk of anyone being able to login with your details.

By activating this setting, when you go to login next time you'll be:

  1. prompted with a field to enter a code
  2. sent an email with the code to paste into this field.
Make sure to always check your junk mail if the email doesn't land in your inbox.

Email:

  1. The email address is used for logging into your account, and any billing and other Limecube emails generated.

Login restricted IP:

This is for increased security. There is field allowing you to place your own IP address, and to restrict anyone being able to login to your website where your login details unless they match the IP address. To find out what your IP address is, visit this site.

Note: This feature is not suitable where you 1) need to login from multiple locations, or 2) where you have a home internet connection that has a dynamic IP address that regularly changes. If you activate this feature and fall under one of these 2, then you will not be able to login to your site at some point, and will require support from Limecube to fix it.

Recent login history:

This allows you to see the last 5 times your site has been logged into, including IP address. This can be helpful to review if you are concerned around anyone else logging into your site. If date/times don't match up with your own logins, raising concern, we recommend changing your password immediately.

Password

More > Profile > 'Password' to change your password.

When setting a password, it is strongly recommended to use a secure password which is a mix of upper and lowercase letters, numbers, and characters.

Please do not use names or date of birth as these become very easy for hackers to work out.

 Your account

More > Profile > 'Account' to delete your account.

This process is irreversible, so please only delete when you are complete sure.

Plan Details

More > Profile > 'Plan Details' to view:

  1. The plan you are on
  2. Your payment details
  3. A link to your invoices

Click here to learn about changing your plan.

Resetting your password

If you need help resetting your password to access your account, refer to this article here.

Sharing account access

At this time, we do not provide a feature for multi-access support to a site. This means only a single account can have access to your website, and anyone you share your account details with has full access to every aspect of your site.

The exception being when an approved agency is managing your site. This means if you wish for others to access your website, you will need to share your login details. Be very careful who you share site access with, and make sure you have a unique password. Also make sure you reset your password if you no longer wish the other person to have access to your site.

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